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Get treatment and advice for the following conditions:
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Simply walk into our pharmacy. No appointment necessary.
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Dosette Boxes & Medication Robot Service
Free collection and delivery with family updates
Automated precision, human oversight
How the Robot-Filled Dosette Works
Penney Pharmacy operates an automated medication robot that accurately fills weekly dosette boxes to organised dose compartments. The robot improves accuracy and speed, allowing pharmacists to focus on clinical checks and personalised care. Each dosette is checked by a trained pharmacist before sealing and delivery. The service includes prescription collection and free delivery to eligible patients, plus the option for family members to receive notifications. The combination of technology and pharmacist oversight reduces missed doses and medication errors while preserving safety and confidentiality for each patient.
Accurate Dispensing
Robot fills dosette packs precisely.
Free Collection & Delivery
We collect prescriptions and deliver dosettes.
Family Notifications
Family members receive timely updates.
Peace of mind for families
Reliable Support for Patients and Families
Our service is designed to support both patients and their family members. After enrolment, the robot fills dosette packs to the patient’s prescribed schedule and pharmacists verify every pack before dispatch. Family members can be authorised to receive status updates, ensuring timely action if a dose is missed. Deliveries are discreet and secure, and the service reduces the complexity of multi-dose regimens. For carers and relatives, this means less daily worry and easier monitoring, while patients benefit from consistent, accurate medication administration overseen by pharmacists.
Weekly organised medication slots
Improved adherence and reduced errors
Secure, sealed patient-specific packs
Family alerts for missed doses
Clinical oversight and easy sign-up
Signing Up and Clinical Oversight
Signing up is straightforward: we'll check prescriptions, confirm dosing schedules, and set up dosette packs to match the patient’s regimen. The robot handles repetitive filling tasks with high precision while pharmacists perform safety checks, allergy reviews, and interactions screening before every cycle. Family members can be recorded as contacts to receive notifications or authorised to collect. The free collection and delivery service covers eligible patients in the local area, simplifying medication management for those with multiple medicines or complex schedules and reducing the risk of missed or incorrect doses.
Key Benefits
This robot-assisted dosette service delivers clear benefits: consistent dose presentation helps patients take the right medicines at the right time, while automation reduces human filling errors. The free collection and delivery option removes transport barriers and supports independence. Family members and carers can be kept informed, enabling timely support if doses are missed. Pharmacist oversight remains central: clinical checks, packaging verification and counselling continue to ensure safety. Combined, these features help reduce medication-related hospital admissions and improve overall treatment outcomes for people with complex regimens.
Improved medication adherence
Reduced dispensing errors
Free collection and delivery
Family notifications available
Support available across the area
Free for Eligible Patients
The dosette and robot service is provided free to eligible patients who meet local criteria. Eligibility typically includes patients with complex medication regimens, those with limited mobility, or people with carer support needs. Family members can be registered to receive notifications and help manage medications. Speak with a pharmacist to confirm eligibility, register contacts, and arrange the first collection. The service aims to reduce medication errors and provide reassurance to both patients and their families.
Frequently Asked Questions
Common questions about the dosette and robot service answered below.
Is the service really free?
Yes — the collection, robot filling and delivery are free for eligible patients. Confirm criteria with the pharmacy.
Can family members receive updates?
Yes — authorised family members or carers can receive notifications about deliveries and missed doses.
How often are dosette boxes filled?
Typically weekly, but schedules can be tailored to the prescription and patient needs.
Who checks the robot-filled packs?
A pharmacist performs clinical checks and verifies each sealed dosette pack before dispatch.
How do I sign up?
Contact the pharmacy to discuss eligibility, provide consent for family notifications, and arrange collection of prescriptions.
We are proud to serve our community with top-notch pharmaceutical services and personalised care. Your health and well-being are our top priorities.
Premises GPhC No: 1042292
Superintendent Pharmacist: Alannah Louise Penney (GPhC No. 2066128)
